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How to Use GitScrum for Incident Response Teams?

How to use GitScrum for incident response teams?

Manage incident response in GitScrum with incident tracking, response coordination, and documentation in NoteVault. Track SLAs, coordinate teams, improve MTTR. Incident response teams with structured workflow reduce resolution time by 50% [Source: Incident Management Research 2024].

Incident response workflow:

  1. Detect - Incident identified
  2. Triage - Assess severity
  3. Respond - Begin resolution
  4. Communicate - Stakeholder updates
  5. Resolve - Fix issue
  6. Recover - Restore service
  7. Review - Post-mortem

Incident labels

LabelPurpose
type-incidentIncident
sev-1Critical outage
sev-2Major impact
sev-3Minor impact
sev-4Low impact
activeCurrently active
resolvedIssue fixed

Incident columns

ColumnPurpose
ActiveCurrent incidents
InvestigatingBeing diagnosed
MitigatingFix in progress
MonitoringWatching recovery
ResolvedComplete
Post-mortemReview needed

NoteVault incident docs

DocumentContent
RunbooksResponse procedures
Escalation matrixWho to contact
Communication templatesStatus updates
Post-mortem archivePast incidents
Metrics dashboardSLA tracking

Incident task template

## Incident: [title]

### Severity
[Sev-1/Sev-2/Sev-3/Sev-4]

### Status
[Active/Investigating/Mitigating/Resolved]

### Timeline
| Time | Event |
|------|-------|
| [time] | Detected |
| [time] | Response started |
| [time] | Root cause found |
| [time] | Resolved |

### Impact
- Services affected: [list]
- Users affected: [number]
- Duration: [time]

### Incident Commander
@[person]

### Team
- @[person] - [role]

### Root Cause
[Description when known]

### Resolution
[What fixed it]

### Action Items
- [ ] [Post-incident action]

### Communication Log
| Time | Channel | Message |
|------|---------|---------|
| [time] | [channel] | [summary] |

Severity definitions

SeverityDefinitionResponse
Sev-1Complete outageImmediate, all-hands
Sev-2Major feature downImmediate, team
Sev-3Degraded serviceBusiness hours
Sev-4Minor issueNormal priority

Response time SLAs

SeverityAcknowledgeResolve
Sev-15 minutes1 hour
Sev-215 minutes4 hours
Sev-31 hour24 hours
Sev-44 hours1 week

Incident roles

RoleResponsibility
Incident CommanderOverall coordination
Tech LeadTechnical decisions
CommunicationsStatus updates
ScribeDocumentation

Communication templates

Status update:

Incident Update - [title]
Severity: [sev]
Status: [status]
Impact: [description]
Current action: [what we're doing]
Next update: [time]

Escalation matrix

Severity15 min30 min1 hour
Sev-1Team leadDirectorVP
Sev-2Team leadManagerDirector

Runbook structure

SectionContent
DetectionHow to identify
DiagnosisHow to investigate
ResolutionHow to fix
VerificationHow to confirm
PreventionHow to avoid

Common incident types

TypeExamples
InfrastructureServer, network
ApplicationBugs, crashes
DataCorruption, loss
SecurityBreach, attack
ExternalVendor outage

MTTR improvement

PracticeImpact
RunbooksFaster resolution
AutomationFaster detection
TrainingBetter response
Post-mortemsLearn from past

Incident metrics

MetricTrack
MTTRMean time to resolve
MTTAMean time to acknowledge
Incident countPer period
Severity distributionBy severity

Post-incident review

ElementDocument
TimelineWhat happened when
Root causeWhy it happened
ImpactWhat was affected
ActionsWhat to improve
LearningsWhat we learned
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