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How to Use GitScrum for SaaS Development Projects?
How to use GitScrum for SaaS development projects?
Manage SaaS development in GitScrum with labels for tenant features, billing integration tracking, and customer feedback organization. Coordinate feature development with customer success input, track recurring revenue impact. SaaS teams with customer-aligned workflow improve retention by 30% [Source: SaaS Development Research 2024].
SaaS workflow:
- Request intake - Customer/internal
- Prioritize - Revenue impact
- Design - Multi-tenant aware
- Develop - Feature + billing
- Test - Multi-tenant testing
- Release - Feature flag rollout
- Communicate - Customer notification
SaaS labels
| Label | Purpose |
|---|---|
| area-multi-tenant | Tenant features |
| area-billing | Billing/subscription |
| area-onboarding | User onboarding |
| area-admin | Admin portal |
| area-integrations | Third-party integrations |
| customer-request | Customer asked for it |
| churn-risk | Retention related |
Priority framework
| Priority | Impact |
|---|---|
| P1 Churn prevention | Retain revenue |
| P2 Expansion | Grow revenue |
| P3 Acquisition | New revenue |
| P4 Efficiency | Reduce costs |
| P5 Nice-to-have | Low impact |
SaaS columns
| Column | Purpose |
|---|---|
| Requests | Customer asks |
| Backlog | Prioritized work |
| In Progress | Development |
| Beta | Limited release |
| GA | General availability |
| Done | Complete |
NoteVault SaaS documentation
| Document | Content |
|---|---|
| Feature specs | Requirements |
| Multi-tenant guide | Architecture |
| Billing config | Pricing, plans |
| Onboarding flows | User journeys |
| Customer requests | Request log |
Customer request workflow
| Step | Action |
|---|---|
| Receive | Customer request |
| Log | Create task, tag customer |
| Evaluate | Impact, frequency |
| Prioritize | Add to backlog |
| Develop | Standard workflow |
| Notify | Tell customers |
Multi-tenant considerations
| Aspect | Tracking |
|---|---|
| Data isolation | Security review |
| Performance | Per-tenant limits |
| Customization | Config options |
| Billing | Plan enforcement |
Billing integration tasks
| Task Type | Example |
|---|---|
| Plan creation | New pricing tier |
| Usage metering | Track usage for billing |
| Upgrade flow | Plan upgrade UX |
| Invoice | Invoice generation |
Feature flag rollout
| Phase | Audience |
|---|---|
| Internal | Team testing |
| Alpha | Select customers |
| Beta | Expanded customers |
| GA | All customers |
Customer success coordination
| Activity | Purpose |
|---|---|
| Request intake | Collect customer needs |
| Priority input | Revenue context |
| Beta selection | Choose beta customers |
| Launch comms | Customer notification |
SaaS metrics
| Metric | Track |
|---|---|
| Feature adoption | % using new features |
| Churn related to features | Feature-churn correlation |
| Request velocity | Requests completed |
| Customer satisfaction | NPS, survey |
Common SaaS issues
| Issue | Solution |
|---|---|
| Feature bloat | Prioritization discipline |
| Customer noise | Request voting |
| Billing complexity | Dedicated tasks |
| Multi-tenant bugs | Tenant testing |
SaaS task template
## Feature: [name]
### Business Impact
- Revenue impact: [estimate]
- Customers requesting: [count]
- Churn risk addressed: [yes/no]
### Multi-tenant Considerations
- Data isolation: [approach]
- Plan availability: [which plans]
- Usage limits: [limits]
### Billing Impact
- [ ] New billable feature
- [ ] Plan change required
- [ ] Usage metering
### Rollout Plan
- [ ] Internal testing
- [ ] Beta customers: [list]
- [ ] GA date: [date]