5 min lecture • Guide 651 of 877
How to Use GitScrum for Hotfix Management?
How to use GitScrum for hotfix management?
Manage hotfixes in GitScrum with expedited workflow, urgent labels, and clear escalation paths. Document hotfix procedures in NoteVault, track root causes, schedule follow-up work. Hotfix teams with structured approach reduce resolution time by 50% [Source: Incident Management Research 2024].
Hotfix workflow:
- Alert - Issue reported
- Triage - Assess severity
- Assign - Developer engaged
- Fix - Implement fix
- Review - Expedited review
- Deploy - Production deploy
- Verify - Confirm resolved
Hotfix labels
| Label | Priority |
|---|---|
| hotfix-critical | P0 - Immediate |
| hotfix-high | P1 - Within hours |
| hotfix-medium | P2 - Within day |
| type-hotfix | General hotfix |
| needs-followup | Needs proper fix |
| root-cause | Analysis task |
Hotfix columns
| Column | Purpose |
|---|---|
| Incident | New issue |
| Triage | Assessing |
| Active | Being fixed |
| Review | Code review |
| Deploying | Rolling out |
| Resolved | Complete |
NoteVault hotfix docs
| Document | Content |
|---|---|
| Hotfix procedure | Step-by-step guide |
| Escalation path | Who to contact |
| Communication template | Status updates |
| Post-mortem template | Analysis format |
| Common issues | Known problems |
Hotfix task template
## Hotfix: [brief description]
### Incident
- Severity: [critical/high/medium]
- Reported: [time]
- Impact: [who/what affected]
- Symptoms: [what's happening]
### Investigation
- Root cause: [identified cause]
- Affected code: [location]
### Fix
- Approach: [how to fix]
- Risk: [of the fix]
### Checklist
- [ ] Fix implemented
- [ ] Tests added
- [ ] Reviewed
- [ ] Deployed
- [ ] Verified in production
### Follow-up
- [ ] Root cause analysis
- [ ] Prevention measures
- [ ] Proper fix scheduled
- [ ] Post-mortem completed
Severity levels
| Level | Description | Response |
|---|---|---|
| Critical | System down | Immediate |
| High | Major feature broken | Within hours |
| Medium | Important issue | Same day |
| Low | Minor issue | Next sprint |
Expedited review process
| Normal | Hotfix |
|---|---|
| Full review | Quick sanity check |
| All tests | Critical path tests |
| Multiple reviewers | One senior reviewer |
| Async | Synchronous |
Communication during hotfix
| When | What | Who |
|---|---|---|
| Issue detected | Acknowledge | Team |
| Investigation started | Status | Team + stakeholders |
| Fix identified | ETA | Stakeholders |
| Deployed | Resolution | Everyone |
| Post-mortem | Learnings | Team |
Follow-up task template
## Follow-up: [hotfix reference]
### Original Issue
- Hotfix: [link]
- Date: [when]
- Quick fix: [what was done]
### Proper Fix
- Approach: [thorough solution]
- Scope: [what to change]
- Effort: [estimate]
### Prevention
- [ ] Tests to add
- [ ] Monitoring to add
- [ ] Process to change
### Schedule
- Sprint: [when]
Root cause analysis
| Question | Answer |
|---|---|
| What happened? | [Symptoms] |
| When did it start? | [Timeline] |
| Why did it happen? | [5 whys analysis] |
| How did we find it? | [Detection] |
| How do we prevent? | [Prevention] |
Common hotfix issues
| Issue | Solution |
|---|---|
| Rushed fix causes more issues | Expedited but thorough review |
| No follow-up | Mandatory follow-up task |
| Repeated issues | Root cause analysis |
| Communication gaps | Status update template |
Hotfix metrics
| Metric | Track |
|---|---|
| Time to resolution | Detection to fix |
| Hotfix frequency | Per week/month |
| Follow-up completion | % completed |
| Repeat incidents | Same root cause |
Post-mortem template
## Post-Mortem: [incident]
### Summary
[Brief description]
### Timeline
- [Time]: Event
- [Time]: Event
### Root Cause
[What caused this]
### Impact
- Duration: [time]
- Users affected: [number]
- Revenue impact: [if applicable]
### What Went Well
- [Good thing 1]
### What Went Wrong
- [Bad thing 1]
### Action Items
- [ ] [Action 1] - @owner
- [ ] [Action 2] - @owner